Missing PO Resolution
ActiveTier 2Last reviewed: Jan 28, 2026 · Owner: Finance Ops Engine
SOP Document
View SOPHide SOP
Purpose
- Chase requestors when invoices arrive without purchase orders
Inputs & Systems
- NetSuite
- Outlook
Escalation & Audit
- Escalate exceptions, material variances, or confidence below 85% for human review.
- Log every action with timestamp, system touched, and SOP rule applied.
Extracted Rules
Requestor Follow-UpNotify requestor and budget owner for missing PO documentation.Review if < 85%
Requestor Follow-Up
Notify requestor and budget owner for missing PO documentation.
Conditions
- Invoice received without matching PO
Actions
- Send request to requestor
- CC budget owner per escalation chain
Escalation
Escalate when the requestor does not respond.
Systems
NS
OL
Recent Audit Trail
NS
Missing PO Resolution executed
Auto-resolved
98%
Jan 28, 2026 · 10:12am
OL
Missing PO Resolution exception flagged
Routed for review
81%
Jan 27, 2026 · 4:36pm
NS
Missing PO Resolution audit export generated
Audit log stored
—
Jan 26, 2026 · 9:02am
Version History
v1.2Jan 28, 2026
Reviewed escalation thresholds and audit checkpoints.
v1.1Jan 12, 2026
Expanded system mappings and exception handling.
v1.0Dec 18, 2025
Initial SOP release from core library.
Escalation Chain
Step 1
AP Manager
Trigger: Exception > $5K or missing PO
SLA: 4 hrs
Step 2
Finance Ops Lead
Trigger: No response within SLA
SLA: 12 hrs
Step 3
Controller
Trigger: Escalation threshold reached
SLA: 24 hrs