VM
Back to SOPs

Stalled Approval Escalation

ActiveTier 2
Last reviewed: Jan 28, 2026 · Owner: Finance Ops Engine
SOP Document
View SOP
Purpose
  • Detect approvals stuck > 3 days and escalate through chain
Inputs & Systems
  • NetSuite
  • Outlook
Escalation & Audit
  • Escalate exceptions, material variances, or confidence below 85% for human review.
  • Log every action with timestamp, system touched, and SOP rule applied.
Extracted Rules
Approval Escalation
Escalate approvals that exceed SLA thresholds.
Review if < 85%
Conditions
  • Approval pending beyond SLA
Actions
  • Notify approver and escalation chain
  • Log escalation
Escalation

Escalate to finance ops for intervention.

Systems
NS
OL
Recent Audit Trail
NS
Stalled Approval Escalation executed
Auto-resolved
98%
Jan 28, 2026 · 10:12am
OL
Stalled Approval Escalation exception flagged
Routed for review
81%
Jan 27, 2026 · 4:36pm
NS
Stalled Approval Escalation audit export generated
Audit log stored
—
Jan 26, 2026 · 9:02am
Version History
v1.2Jan 28, 2026
Reviewed escalation thresholds and audit checkpoints.
v1.1Jan 12, 2026
Expanded system mappings and exception handling.
v1.0Dec 18, 2025
Initial SOP release from core library.
Escalation Chain
Step 1
AP Manager
Trigger: Exception > $5K or missing PO
SLA: 4 hrs
Step 2
Finance Ops Lead
Trigger: No response within SLA
SLA: 12 hrs
Step 3
Controller
Trigger: Escalation threshold reached
SLA: 24 hrs