AP Exception Queue
CompletedLast run: 4h ago
NS
OL
Objective
Clear AP exception queues quickly while enforcing policy compliance.
Resolves 74% of exceptions automatically and reduces payment delays.
Auto-resolved
74%
Queue cleared
42 invoices
Hours saved
65 hrs/mo
Est. annual value
$210k
Why This Matters
- Invoices stall without POs, creating late payments and vendor risk.
- Manual follow-ups consume AP bandwidth during close.
- High-dollar exceptions require consistent escalation.
Outputs & Controls
Outputs
- Resolved exception queue with audit notes
- Follow-up emails to requestors and budget owners
- Escalation log for high-dollar invoices
Controls
- Exceptions > $10K escalated to Controller
- Duplicate invoices flagged for human review
- Policy-based routing applied consistently
Run Summary
Status: Completed
Last run: 4h ago
Systems: NS, OL
Audit trail: Full action log with timestamps and SOP rules.
Run Notes
Exceptions route to the approvals queue with full context and audit trail. Non-exception items continue without manual intervention.
All source data, decisions, and outputs are logged for controller review and audit support.
Execution Timeline
1
Pull Exception Queue
Action: Pulled open invoice exceptions from AP automation
Completed
NS
OL
Details
- 42 invoices flagged in exception queue
- Total value: $312,400
Next step
2
Classify Exceptions
Action: Categorized exceptions by root cause
Completed
DW
Details
- Missing PO: 18 invoices
- Price mismatch: 9 invoices
- Approval expired: 6 invoices
- Duplicate invoice: 3 invoices
Next step
3
Resolve & Chase
Action: Auto-resolved low-risk exceptions and drafted follow-ups
Completed
OL
Details
- Auto-resolved 31 invoices (74%)
- Sent 11 follow-ups to requestors and budget owners
Next step
4
Escalate High-Dollar Items
Action: Escalated exceptions above materiality threshold
Completed
NS
OL
Details
- 3 invoices > $10K escalated to Controller
- SOP escalation chain appended for audit
SOP Rule Applied: PO-RES-001 — Escalate exceptions > $10K